From labor shortages to supply chain disruptions, retailers are up against significant challenges that are disrupting the industry…
Executive Viewpoints March 11
Italian luxury brand Salvatore Ferragamo has partnered with Medallia to improve the customer experience across its international network…
News March 26
Top executives from retailers including City Gear, Aldo, Under Armour and GNC, along with industry experts from BRP Consulting,…
Features April 11
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Retailers always need to properly analyze customer feedback if they want to evolve their business to meet shopper…
News December 17
As autumn moves into full swing, retailers work to finalize their preparations ahead of the holiday shopping surge.…
Executive Viewpoints October 29
It’s a tradition. With the crucial holiday shopping season in full swing, retailers raise armies of customer service…
Executive Viewpoints December 15
In today’s competitive, omnichannel marketplace, the customer is always right. So what better way for retailers to ensure…
Features July 11To successfully sell products and cement long-term loyalty, retailers need to deliver a brand story, excellent customer service…
News August 5More consumers are turning to social networks to share their feedback on products and retail experiences across channels.…
News January 15
