Why Stores Could Benefit from AI’s Reshaping of Ecommerce
Retailers will be forgiven if their heads are spinning after this turbulent year of near-constant shifts in the…
Features October 23
Latest In: Holiday ThinkTank: Featured in Customer Experience (2025)
Inside Primark’s Playbook for Winning the U.S.
In the nearly 10 years since Primark first landed on U.S. shores, the Dublin, Ireland-based retailer has been…
Features October 10
How True Religion Proved it can ‘Stand Alongside Couture’ During NY Fashion Week
Last month during New York Fashion Week, a host of brands not typically included in the luxury cohort…
Features October 3
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
How Conversational AI is Shifting SMS from a Marketing Tool to a Service Channel
From the moment that it became socially acceptable (and technically possible) to send marketing text messages, brands have…
Features September 9
NBCUniversal Research: Consumers Won’t Skimp on Back-to-School — but They Will Spend Carefully
Schools are already open in some parts of the country, but the 2025 back-to-school (BTS) shopping season still…
Features August 25
Research Reveals Many Consumers Misunderstand What ‘Made in the USA’ Labels Actually Mean
Last month, the Federal Trade Commission began to crack down on false “Made in the USA” claims, sending…
Features August 18
Tariff Ripple Effects: Businesses Take Profitability Hit as Stressed Consumers Buy Less
The sands of President Trump’s shifting global trade policy seem to be beginning to settle, but in the…
Features August 4
Exclusive: Faire Surpasses 100K Members as Indie Retailers Seek Out Value, Variety
It’s no secret that small businesses are under pressure in the current economic environment — tight margins and…
Features July 30
Back-to-School 2025: Season Stretches at Both Ends as Consumers Seek Value
Like the holiday shopping season, which has been steadily creeping back toward October (or even earlier), the back-to-school…
Features July 22Top Stories
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