What’s Your Social Commerce Strategy? 5 Steps Brands can Take Now to Meet their Holiday Sales Goals
One thing brands and retailers can count on this holiday season is that shoppers are being more frugal…
Executive Viewpoints November 24
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Majority Of Consumers Will Shop In Stores During The Holiday Season
Over the past decade, retailers were concerned that the growth of e-Commerce would eventually render the in-store experience…
News November 15Consumers Express Frustration Over Irrelevant Online Content
Consumers no longer have patience for batch-and-blast marketing campaigns and irrelevant online content, according to new research released…
News August 12
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Personalization Best Practices For 2013 And Beyond
Following is Part 3 of the Retail TouchPoints series focused on Personalization Strategies That Work. In this final…
News May 14Study Highlights Americans’ Interest In E-Cards This Valentine’s Day
More than one in three Americans planned on sending an e-card for Valentine’s Day, with morning the most…
News February 1490% Of Consumers Say Free Gift With Purchase Increases Brand Loyalty
“Free gift with purchase” promotions offer shoppers an extra incentive to buy, and can provide the retailer offering…
News December 796% Of Consumers Plan To ‘Showroom’ More Frequently
Smartphones are expected to be key shopping companions during this holiday season, with shoppers using their mobile devices…
Features December 4Study Finds Retailers Responded To 68% Of Holiday Complaints Sent Via Social Media
By listening and proactively responding to complaints on the social web, retailers have an opportunity to turn disgruntled…
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