Retail Reality and the End of Luxury Exceptionalism
For decades, luxury operated with the belief that it was insulated from the rules of retail. Scarcity, brand…
Executive Viewpoints April 2
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What ChatGPT’s ‘Instant Checkout’ Offering Means for Retailers
[Update as of Oct. 28, 2025] PayPal Joins the ChatGPT Instant Checkout Bandwagon PayPal plans to connect its…
Features December 25
UX Won’t be About Humans for Long
At this point, most brands have a solid grasp of the theory behind user experience (UX). It means…
Executive Viewpoints November 18
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Search is Changing Again: What Retailers Need to Know About GEO
When Google launched in the late 1990s, it didn’t just change the internet. It changed how people found…
Executive Viewpoints November 13
Agentic Commerce: The Inevitable, but Narrow, Future of AI Shopping
The future of shopping is supposed to look like this: you tell your AI agent — whether powered…
Executive Viewpoints October 20
Intent is Just the Beginning in the Age of Agents
I recently read an article by Ann Smarty on intent-based optimization which was a nice, clear articulation of…
Executive Viewpoints September 2
Leading the GEO: Is your Team Ready to Come Out on Top?
Cutting-edge technologies like Google Lens and other search tools powered by mainstream LLM models are the new normal.…
Executive Viewpoints August 15Foursquare Social App Gives Retailers Location-Based Loyalty TouchPoint
Keeping pace with the social scene, Foursquare is emerging as another way consumers can keep friends informed about…
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