Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges
Dealing with customer service for a faulty product or return? You’ve probably felt the frustration firsthand. What should…
Executive Viewpoints March 27
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How Retailers Can Use AI to Improve Customer Experience and Build Trust
In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of…
Executive Viewpoints February 16TechStyle Enhances Communication And Personalization With Cloud Platform
TechStyle Fashion Group has deployed the Genesys Cloud at 11 of its locations around the world to enhance…
News November 14
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Getting Closer To The Customer [Infographic]
Retailers have numerous opportunities to engage with customers, to provide information, answer questions and respond to complaints. To…
Executive Viewpoints June 5Top Stories
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