Home Depot, Zappos, REI Cited For Customer Service Excellence In Select Group of 8 Out Of 100
Just eight retailers out of 100 retail companies recently benchmarked by the e-tailing group have been recognized for providing…
News January 29
Latest In: etailing group
E-Tailing Group Study Shows 72% Of Retailers Now Sell Through Mobile
Nearly three quarters (72%) of surveyed retailers currently sell through mobile, according to a Q1 2013 study from…
Features April 18Lands’ End, Orvis and Saks Fifth Avenue Among Top For Online Customer Service
In its 13th Annual Mystery Shopping Study, the etailing group has named nine retailers as the best performing…
News January 24
Sponsored
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Top Stories
Latest Podcasts
Latest Resources
