Latest In: Empathica

Retail Customer Experience Trends Update

Customer experiences are the backbone of successful retail. Today’s consumers are hungry for experiences that rise above the…

Executive Viewpoints November 25

How To Embrace Retail’s Newest Trend: Webrooming

By Dr. Gary Edwards, Chief Customer Officer, Empathica Showrooming has consumed a lot of oxygen in the retail…

Executive Viewpoints August 23

TouchPoints TV at #NRF13: Bruce Warren, Empathica

Bruce Warren, Empathica Warren talked about the “challenged economy” affecting retailers’ strategies today. He noted a blurring…

News January 25

The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer

In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…

June 1

TouchPoints TV at #NRF13: Gary Edwards, Empathica

Gary Edwards, Empathica Edwards noted that “it’s been a tough year for retailers” regarding consumer perceptions. “We…

News January 25

7 Companies Highlight NRF Announcements In RTP Solution Spotlights

During the NRF BIG Show this year, solution providers are focusing their announcements and introductions on a variety…

News January 10

Social Media In The Retail Space

Consumer technology is forever changing the shape of the retail marketplace and forcing retailers to consider how they…

Executive Viewpoints November 5

New Research Spotlights Opportunities For Big Box Retailers

Big box retailers such as Kmart, Target and Walmart strive to provide a “one-stop shop” for today’s time-starved…

News July 18

Empathica Adds Real-Time Feed To Improve In-Store Shopping Experience

Empathica, a Customer Experience Management (CEM) solutions provider, has announced enhancements to its GoRecommend,social media advocacy platform. The…

News June 19