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Exclusive Q&A: ‘No Longer Sufficient’ To Market To An Anonymous Customer Base

Despite their name, customer loyalty programs are not really about instilling loyalty. A more accurate name might be…

Features May 15
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Exclusive Q&A: How Long Will The ‘Amazon Effect’ Continue To Rock Retail?

Despite the millions of words that have been written about Amazon, its actions often remain mysterious — so…

Features February 26
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