L.L. Bean, Zappos Among Retailers Recognized In Customer Service Study
There are a variety of new marketing and communication channels emerging on what seems like a daily basis.…
News January 29
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Retailers Predict 20% Revenue Boost For 2013 Holiday Sales
For retailers, the holiday season can be the last chance to ramp up sales and bring the fiscal…
Features August 12Caché Boosts Conversions By 88% With Advanced Search Tools
Ease of site navigation is a key differentiator among retailers in the highly competitive e-Commerce space. Best-in-class eTailers…
News April 29
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Nine Steps To Really Knowing Your Customers
As customer shopping patterns and the devices used to research and make purchases continue to transform, the retailer’s…
News August 22E-tailing Group Study Sees Growing Focus On Mobile, Tablets And Content Strategies
Today’s consumers are growing more savvy and accustomed to comparing prices and researching products across online platforms and…
News May 2What Retailers Can Learn From Luxury Brands
As the powers of mobile, social and web continue to develop, retailers must implement compelling multimedia elements such…
Features October 216 Ways To Drive Success With Social Sharing: What E-Tailers Can Learn From Amazon.com
Social media has an increasingly critical role in e-Commerce as word-of-mouth and peer sharing help retailers extend brand…
News August 12New Research Shows Online Shoppers Expect Personalized Merchandising
Consumers want to get personal right from the start while shopping online, new research shows. More than 50%…
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