Retail Customer Experience Trends Update
Customer experiences are the backbone of successful retail. Today’s consumers are hungry for experiences that rise above the…
Executive Viewpoints November 25
Latest In: Dr. Gary Edwards
How To Embrace Retail’s Newest Trend: Webrooming
By Dr. Gary Edwards, Chief Customer Officer, Empathica Showrooming has consumed a lot of oxygen in the retail…
Executive Viewpoints August 23Social Media In The Retail Space
Consumer technology is forever changing the shape of the retail marketplace and forcing retailers to consider how they…
Executive Viewpoints November 5
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Empathica Adds Real-Time Feed To Improve In-Store Shopping Experience
Empathica, a Customer Experience Management (CEM) solutions provider, has announced enhancements to its GoRecommend,social media advocacy platform. The…
News June 19[Webinar] “Socializing” the Retail Experience
Retail TouchPoints will be hosting an Empathica webinar this week that will focus on ways to learn how…
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