Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud
Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the…
Executive Viewpoints April 23
Latest In: Discord
FTC Accuses Social Media Services of ‘Vast’ User Surveillance, Lax Privacy Protections
The Federal Trade Commission (FTC) has issued a damning new report on the data collection and use practices…
News September 20
Building Connected Commerce in the Age of Loneliness
In May 2023, the U.S. Surgeon General declared the country had entered a loneliness epidemic, which could prove…
Executive Viewpoints February 15
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
How Prada, Starbucks and Porsche are Using Discord to Up Their Customer Engagement Game
For many people Discord remains an anomaly — something they may have heard of during the pandemic but…
Features August 31Top Stories
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