The Agentic Commerce Paradox: It’s Already Here, and it’s Also Still Evolving
AI-powered agentic commerce, while still representing just a small fraction of all retail sales, has been growing so…
Features April 16
Latest In: Deloitte Digital
Shoptalk: AI Hot Takes from Google, The Home Depot, David Yurman, OpenAI & More
AI suffused the entire Shoptalk Spring event last week in Las Vegas, from an exhibit floor that was…
Features March 31
David’s Bridal Marries Online and In-Store CX with Shopify Integration
David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves…
News June 18
Macy’s Levels Up Personalization with 500M Tailored Offers to 30M Customers
Personalization has become an expectation for many consumers, but brands’ maturity levels in providing personalized marketing and CX…
Features July 22
Why Inbound CX Tunnel Vision can Undermine Retailer Operations
The number of packages delivered by Amazon Logistics in the U.S. more than doubled once the pandemic started,…
Executive Viewpoints July 19Top Stories
