Unified Customer Data Is The Key To True Customer-Centricity
Retailers may believe they’re already well on the path to customer-centricity, and that only a few tweaks —…
Features July 11
Latest In: customercentricity
Back To Basics Vs. Focus On Technology: 2 Retail Transformation Stories
Tuesday Morning and Bridgestone Firestone both have been around for many years. The home décor retailer Tuesday Morning…
Features October 28
Pier 1 Imports Redesigns Business Intelligence With Microsoft
More than half (56%) of retailers are seeking to deliver cross-channel personalization, and 31% are building more one-to-one…
Features September 25
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
A New Face For Birchbox: Co-Founder Discusses Dive Into Brick-And-Mortar
After meeting while attending Harvard Business School, Hayley Barna and Katia Beauchamp created Birchbox to help consumers test…
Features August 25
Customer-Centricity Comes Into Focus At Wal-Mart Annual Shareholders Meeting
During the annual shareholders meeting, Wal-Mart Stores, Inc. executives outlined plans to serve customers and improve brand experience…
Features June 9Top Stories
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