Inconsistent Product Info Spurs Returns, Erodes Customers’ Trust
A significant majority (76%) of consumers have noticed inconsistent product content for the same product across channels, according…
News March 8
Latest In: customer trust
Did Whole Foods Address Its Pricing Problem The Right Way?
Last week, John Mackey and Walter Robb, co-CEOs of Whole Foods, admitted to a pricing faux pas. The New…
Executive Viewpoints July 8
Does Apple Pay Have A Trust Problem?
This holiday, more than half of shoppers said they would be interested in paying for a gift via…
Editor's Perspective January 7
Sponsored
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
UPDATE: Target Focuses On Building Customer Trust Following Data Breach
UPDATE: On Friday, Dec. 27, 2013, Target revealed that encrypted PIN data was removed from its system during…
News December 24Top Stories
Latest Podcasts
Latest Resources
