Creating A Precious Brand Experience With CRM
Nowadays, it’s more important than ever to create a great customer experience. If you work for a multichannel…
Executive Viewpoints October 29
Latest In: customer relationship management
Pandora Adds Sparkle To The Customer Experience With Microsoft Dynamics
Pandora, a jewelry and accessories retailer, has seen a surge in popularity in recent years, especially with its…
News October 25Bob Willett Shares His Perspective On Customer-Centricity
While many retailers like to believe that the customer is at the center of everything they do, few…
News April 3Nine Steps To Really Knowing Your Customers
As customer shopping patterns and the devices used to research and make purchases continue to transform, the retailer’s…
News August 22Connected Consumer Series Spotlights The Five Most Pressing Topics In Retail
The continued evolution of the cross-channel shopper has compelled retailers to rethink their engagement strategies, as well as…
Features May 17Microsoft Spotlights Customer Successes At 2012 Dynamics Convergence Conference
 The growing importance of multichannel retailing and customer relationship management were hot topics at this year’s Microsoft…
Features March 28Ted Baker Selects Cegid To Support International Expansion
Retailers and brands expanding globally face a multitude of challenges, including POS and retail management, customer service in…
News February 24Can Mobile Answer The Loyalty Question?
How do merchants sustain mutually beneficial relationships with their customers? That’s the fundamental question at the heart of…
News January 12Six Ways To Transform Software Into Emotional Concepts that Customers Love and Buy
I remember a January afternoon in our start-up company’s Dallas showroom. Mycolleagues and I were perfecting our pitch…
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