Latest In: customer marketing

bluecore customer data customer marketing Featured Fender identification technology personalization Retail ThinkTank (2024) Retail ThinkTank: Featured in Shopper Marketing & CX (2024) Retail ThinkTank: Shopper Marketing & CX (2024)
Fender is using Bluecore technology to better analyze and understand its customer file, and send more relevant marketing to its music enthusiasts.

Fender Strikes the Right Note with Digital Identification Support for Customer-First Marketing

Over the course of its 80-year history, Fender has acquired “legendary” status. The guitar maker has become a…

Features July 15
blind box brand activation brand experience customer experience customer marketing design:retail design:retail News guerilla marketing MINISO
Miniso has embarked on Blind Box Carnival, a two-month long campaign that is bringing unique unboxing moments to its stores worldwide.

Miniso Blind Box Carnival Surprises and Delights Shoppers Worldwide

Blind boxes have become a hot commodity for Gen Z and Gen Alpha consumers. With strategic packaging that…

News December 27
brand transformation Customer loyalty customer marketing Featured in-store experience in-store technology JCPenney Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) Retail ThinkTank: Featured In Business Agility & Innovation (2023) turnaround plan
JCPenney is self-funding its latest turnaround plan, which includes a reinvestment in its core customer and a more focused value proposition.

Is it Too Late for JCPenney to ‘Make it Count’? Inside the Retailer’s $1B Turnaround Plan

JCPenney is self-funding its latest turnaround plan, which includes a reinvestment in its core customer and a more…

Features September 1
Sign up today for the free Retail TouchPoints subscription to get special access to our exclusive and interactive content.
beauty customer engagement customer marketing digital marketing ecommerce Elle Ever/Body Featured social media Supergoop tiktok

4 Ways COVID-19 Gave Beauty Brands a Makeover

U.S. beauty spending took a hit across all categories in 2020, with makeup dropping 36%, skincare falling 13%…

Features March 19
authenticity Capgemini community building customer engagement customer marketing Featured influencer marketing instagram lululemon social commerce Whole Foods yeti

Capgemini Expert Busts 5 Common Influencer Marketing Myths

Influencer marketing has emerged as a powerful method for building brand awareness, trust and overall reputation. And today,…

Features June 30
crm customer engagement customer marketing HR human interaction merchandising omnichannel technology

Customer-Centricity And The Power Of Human

By Mike Mojica, Merkle Technology is the backbone of CRM platforms, the conduit to first-party data and the…

Executive Viewpoints April 20
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank