Latest In: customer loyalty research

customer experience Customer loyalty customer loyalty research ESG generative AI loyalty programs personalization Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023)
Customer loyalty research from Retail TouchPoints reveals that brands are diversifying their toolkits to better resonate online.

How Are Retailers Driving Shopper Retention and Loyalty?

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted…

Features August 30
Customer loyalty customer loyalty research customer service data collection employee engagement Featured marketing mix personalization Retail ThinkTank (2022) Retail ThinkTank: Featured In Shopper Marketing & CX (2022) Retail ThinkTank: Shopper Marketing & CX (2022)
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5 Ways Retailers Can Tackle Wavering Customer Loyalty

New research from PwC has found that three in 10 customers are more likely to try a new…

Features August 15
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