Blinds.com Captures Customer Feedback With iPerceptions
In order to develop a base of loyal, repeat customers, retailers must keep a constant pulse on satisfaction…
News October 28
Latest In: customer feedback
Social Commerce: It’s About The Experience, Not The Sale
By Alicia Fiorletta, Senior Editor A while back, we were hearing a lot about the concept of social…
Executive Viewpoints October 23Have You Tackled The Big Data Debacle?
If you haven’t just yet, you aren’t alone. In fact, many retailers are still working towards collecting, integrating…
Executive Viewpoints October 22The Evolution Of Net Promoter Score: WoMI
By Larry Freed, President and CEO, ForeSee  Net Promoter Score, commonly referred to as NPS, was first…
Executive Viewpoints July 29DICK’s Sporting Goods Turns Social Data Into Actionable Insights
For many retailers, collecting and analyzing the variety of data being generated across channels still is a constant…
News June 19Are Retailers Getting The Most Out Of Customer Surveys?
Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire, retail…
Features April 22Business Author And Former Kodak CMO Shares Personalization Imperatives
Retailers are using personalization as a successful way to optimize customer engagement and acquisition, and in turn, generate…
Features April 11Belk Celebrates 125th Anniversary With Integrated, Prize-Based Campaign
Innovative retailers are connecting digital marketing channels to deliver compelling campaigns to shoppers. By blurring the lines between…
News April 8Hively Delivers Instant Access To Customer Feedback
Best-in-class retailers rely on customer feedback strategies to determine effectiveness of store associates and customer service representatives, among…
News October 22Top Stories
