Is Uber Shaking Up The Same-Day Delivery Competition?
There are a variety of services at retailers’ disposal to help them get products to customers faster. Deliv,…
Executive Viewpoints May 6
Latest In: customer experience
6 Strategies For Preventing Fraud In An On-Demand Economy
By Rei Carvalho, CEO, Emailage The world of shipments is unrecognizable from just a few short years ago. The…
Executive Viewpoints May 4Turning Lemons Into Lemonade: How To Find The Opportunity In Negative Customer Experiences
By Mickael Bentz, Adobe Campaign Social media has provided a digital megaphone for disgruntled customers to publicly shame…
Executive Viewpoints April 27Build.com Taps SiteSpect To Boost Customer Experience With Site Testing
Online home improvement retailer Build.com has selected SiteSpect, a digital optimization platform, to help enhance its customer experience…
News April 15
Putting Your Customer First: The Connection Of Virtual And Physical Worlds
It was one of the worst professional meetings ever. While working as a senior executive at a major…
Executive Viewpoints April 13
AT&T Uses Michigan Ave. Store As Live Innovation Lab
Some retailers open innovation labs to test new technologies and business concepts. Other organizations, like AT&T, use flagship…
Features April 9When Branding Becomes Inauthentic
All retailers know the importance of being “on brand.” There are certain terms, images and even colors that can…
Executive Viewpoints April 8
Shiseido Exec: Mobile Apps Help Empower And Connect Beauty Consultants
With smartphones and tablets in hand, store associates can access a wealth of information, such as product information…
Features April 3
Barilliance Facilitates Personalization Across The Buying Journey
It is no longer enough for retailers to provide consumers with a consistent experience across all channels. In…
News March 30Top Stories
Latest Podcasts
Latest Resources
