Latest In: customer experience

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Kohl’s: Aiming To Be ‘The Most Engaging Retailer In America’

In this exclusive interview, Janet Schalk, EVP and CIO of Kohl’s, shares insights into the retailer’s latest technology…

Features February 12
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What Can Stale Brands Do To See The Light Of 2020?

Here are just a few brand names the next generation of shoppers will probably not be exposed to:…

Editor's Perspective February 11
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Encouraging Innovation And Organizational Change

During his tenure at Hudson’s Bay Company as SVP of Corporate Strategy, Ryan Craver helped the retailer implement…

Features February 5
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74% Of Online Retailers Send Irrelevant Promotions

Despite a myriad of research studies pointing to the importance of personalization, the majority (74%) of online retailers…

News February 3
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Chemmart Pharmacy Triples Order Size With Oracle Commerce

After launching a new e-Commerce site built on Oracle Commerce, Chemmart Pharmacy has tripled average order size and reported…

News January 15
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Forrester Study: Retail Leads Shift To Modern Marketing

Marketers in a variety of industries could learn from retail, according to a recent study, titled: Why You Need…

News January 15
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Microsoft Shares Success Stories Featuring GameStop, Hardee’s And TGI Friday’s

During the NRF BIG Show, Microsoft revealed how it has helped GameStop, Hardee’s and TGI Friday’s improve the…

News January 14
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The Holidays Are Fun. The Post-Holiday Hangover Is Not.

By Holly Pavlika, Collective Bias   After two months of gorging ourselves on rich food and drink, January…

Executive Viewpoints January 9
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How Zappos Kept Shoppers Engaged During The Holiday Season

Zappos invests significant time and money in developing new tools and tactics that will surprise and delight customers.…

Features January 8
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