Latest In: customer experience

Keeping An Eye On Returns This Holiday Season

From free shipping promotions to hiring an army of seasonal employees, it seems like every day a retailer…

The folks at Build-A-Bear Workshop kicked off the holiday season with a fun event in New York City…

Rethinking Omnichannel and Brand Identity: Connecting the Physical with Digital

One thing that’s on the top of every retailer’s mind these days is how to deliver differentiated experiences…

Zing Register Brings POS To Tablet Devices

For the most part, small and mid-sized businesses (SMBs) lack the resources and budget to implement the latest,…

How To Pick The Best Location For A Pop-Up Store

By Dan Schubert, AMTdirect Pop-ups have been used to move massive volumes of merchandise, Halloween costumes, Christmas trees,…

QVC Adds Fingerprint Sensor To New iOS App, Enhances “Second Screen” Experience

QVC, the video and e-Commerce retailer has ramped up its app strategy by adding Touch ID to its…

Lolli And Pops Improves Customer Experiences With Video Analytics

Lolli and Pops, a candy retailer with a growing presence nationwide, is focused on driving customer delight.  Self-described…

How Can Retailers Inspire Innovation?

By Alicia Fiorletta, Senior Editor Customer demands are changing on a dime, and it is up to retailers…

Is Amazon Venturing Into Brick-And-Mortar?

It was only a matter of time before unnamed sources started buzzing about Amazon diving into the brick-and-mortar…