Latest In: customer experience

brickandmortar customer experience instore technology
aaa

Differentiation Will Keep Offline Customers From Going Online

Let’s be honest. It’s far more convenient to shop from your couch than drive to the store, find…

Executive Viewpoints October 8
ChannelAdvisor customer experience fulfillment netSuite

NetSuite And ChannelAdvisor Build Integrated SuiteApp

Cloud-based omnichannel commerce software provider NetSuite and e-Commerce solution provider ChannelAdvisor have integrated their platforms to build the…

News October 1
customer experience ecommerce online shopping search SLI Systems

Chalkfly Gets Customers Prepped For Back-To-School With SLI

During the back-to-school shopping season, parents and children are eager to cross off their shopping lists and prep…

Features September 26
Aberdeen adam blair customer experience debenhams social social advocacy social customer experience management voice of the customer

Retailers Must Tap Social Advocacy To Shape Omnichannel Strategies

Many retailers may believe they’re already doing a fine job of listening to their customers. After all, they…

News September 23
customer experience customer feedback daily news ecommerce ratings and reviews retail success stories trustpilot

The Pearl Source Increases Click-Through Rates By 38% With Trustpilot

Although it is imperative that retailers have a consistent marketing strategy that extends across all channels, more consumers…

Features September 17
apple pay customer experience Executive ViewPoints loyalty programs Mobile Payments thanx

A Vote For Apple Pay: How It Will Impact Retail Loyalty Marketing

Apple made a big splash on September 9 announcing Apple Pay — finally enabling consumers to make purchases…

Executive Viewpoints September 12
chat customer experience customer service ecommerce engagement mattress firm video chat

Mattress Firm Creates Sweet Dreams With Digital Assisted Selling

While shopping for a mattress, many consumers still prefer the touch-and-feel experience of the store. New tools and…

Features August 22
customer experience financial news funding
256681 traitify logo-MAIN

Traitify Secures $4M In Series A Funding For Personality API

Traitify, a customer personalization provider, has raised $4 million in Series A funding to expand its personality API…

News August 12
analytics customer experience daily news foot traffic footwear ShopperTrak

Journeys Gets A Leg Up On Competitors With ShopperTrak

Although e-Commerce sales are on the rise, many consumers still prefer visiting brick-and-mortar stores to touch and feel…

Features July 25
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank