Yankee Candle Smells Success With Improved Survey Strategies
More than two thirds (41%) of best-in-class organizations incorporate Voice of the Customer (VoC) as a formal part…
Features May 28
Latest In: customer experience
Reshaping The Retail Store As A Powerful Weapon In Today’s Highly Competitive Omnichannel World
Claims of brick-and-mortar’s looming demise are definitely more than a bit exaggerated. Despite the exponential growth of e-Commerce,…
Executive Viewpoints May 27Walgreens Noted As Drug Store Leader In Net Promoter Benchmarks Report
Walgreens, Wegmans and Costco are three winners, according to the 2014 Net Promoter Industry Benchmarks report from Satmetrix, a…
Executive Viewpoints April 33 Ways Online Retailers Are Failing Their Customers
By Rick Chavie, VP of OmniCommerce,hybris Consumers are generally happy about the state of today’s retail marketplace.…
Executive Viewpoints March 31Arcadia Group Selects Oracle Retail Solutions To Optimize The Global Customer Experience
Arcadia Group, an international fashion retailer, has selected solutions from Oracle Retail to enhance the customer experience for…
News March 25
Connecting With Customers To Close ‘The Brand Canyon’
Today, growing numbers of companies know that their success hinges on much more than just smart advertising, marketing…
Executive Viewpoints March 24
Personalization Beyond The Product Page
A compelling and engaging online customer experience is the hallmark of the world’s most successful retail companies. And…
Executive Viewpoints March 3The Retailer’s Toolkit For Content Marketing
As a part of the retail industry, you probably know there have been more discussions around the role…
Executive Viewpoints February 18In-Store, Customer-Facing Technology Is Most Important To Retailers
Retailers stated that in-store, customer-facing technology is “most important” to their organizations, followed by real-time retail and unified…
Features February 17Top Stories
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