Customers Are The Greatest Untapped Advocates
Today’s empowered consumers now wield greater power in determining a brand’s reputation than ever before. Successful brands must heed…
Executive Viewpoints June 16
Latest In: customer experience
Starbucks Tests Mobile Pre-Ordering In Korea
Due to the success of its mobile app and rewards program, Starbucks has consistently released new features and…
News June 5
The Biggest Obstacle Retailers Face With Click-And-Collect
Giving shoppers the ability to purchase a product online and pick up in-store, known as “click-and-collect,” has quickly…
Executive Viewpoints June 2Target Taps Execs From Orbitz, OkCupid For Digital Advisory Council
Target has created a Digital Advisory Council to spark and accelerate its digital transformation. Executives participating in the…
News May 28
Yankee Candle Smells Success With Improved Survey Strategies
More than two thirds (41%) of best-in-class organizations incorporate Voice of the Customer (VoC) as a formal part…
Features May 28
Reshaping The Retail Store As A Powerful Weapon In Today’s Highly Competitive Omnichannel World
Claims of brick-and-mortar’s looming demise are definitely more than a bit exaggerated. Despite the exponential growth of e-Commerce,…
Executive Viewpoints May 27Walgreens Noted As Drug Store Leader In Net Promoter Benchmarks Report
Walgreens, Wegmans and Costco are three winners, according to the 2014 Net Promoter Industry Benchmarks report from Satmetrix, a…
Executive Viewpoints April 33 Ways Online Retailers Are Failing Their Customers
By Rick Chavie, VP of OmniCommerce,hybris Consumers are generally happy about the state of today’s retail marketplace.…
Executive Viewpoints March 31Arcadia Group Selects Oracle Retail Solutions To Optimize The Global Customer Experience
Arcadia Group, an international fashion retailer, has selected solutions from Oracle Retail to enhance the customer experience for…
News March 25Top Stories
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