AT&T Uses Michigan Ave. Store As Live Innovation Lab
Some retailers open innovation labs to test new technologies and business concepts. Other organizations, like AT&T, use flagship…
Features April 9
Latest In: customer experience
When Branding Becomes Inauthentic
All retailers know the importance of being “on brand.” There are certain terms, images and even colors that can…
Executive Viewpoints April 8
Shiseido Exec: Mobile Apps Help Empower And Connect Beauty Consultants
With smartphones and tablets in hand, store associates can access a wealth of information, such as product information…
Features April 3
Barilliance Facilitates Personalization Across The Buying Journey
It is no longer enough for retailers to provide consumers with a consistent experience across all channels. In…
News March 30The Heart Of The Matter: Why Retailers Need Sentiment Analysis To Connect With Customers
By Dheepan Ramanan, Clarabridge Viktor Frankl, the Holocaust survivor and writer of Man’s Search For Meaning once remarked,…
Executive Viewpoints March 20
60% Of Retailers Lack The Data To Successfully Personalize Campaigns
As many as 60% of retailers admitted that they do not have reliable or sufficient data to ensure…
News February 24Cultivating An Omnichannel Culture: 4 Themes From NRF’s BIG Show
By Jessica Bergmann, Demandware Although it missed top session billing, the subject of organizational culture received significant airtime…
Executive Viewpoints February 17BYOD In Retail: Friend Or Foe?
By Mike Lanciloti, Spectralink We often discuss how retailers can keep pace with customer demand when it comes…
Executive Viewpoints February 16Uncovering, Understanding And Unlocking The Power Of The MVC
By Mark Harrington, Clutch Today, customer loyalty is widely viewed as a diminishing asset for many brands. With…
Executive Viewpoints February 16Top Stories
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