The Heart Of The Matter: Why Retailers Need Sentiment Analysis To Connect With Customers
By Dheepan Ramanan, Clarabridge Viktor Frankl, the Holocaust survivor and writer of Man’s Search For Meaning once remarked,…
Executive Viewpoints March 20
Latest In: customer experience
60% Of Retailers Lack The Data To Successfully Personalize Campaigns
As many as 60% of retailers admitted that they do not have reliable or sufficient data to ensure…
News February 24Cultivating An Omnichannel Culture: 4 Themes From NRF’s BIG Show
By Jessica Bergmann, Demandware Although it missed top session billing, the subject of organizational culture received significant airtime…
Executive Viewpoints February 17BYOD In Retail: Friend Or Foe?
By Mike Lanciloti, Spectralink We often discuss how retailers can keep pace with customer demand when it comes…
Executive Viewpoints February 16Uncovering, Understanding And Unlocking The Power Of The MVC
By Mark Harrington, Clutch Today, customer loyalty is widely viewed as a diminishing asset for many brands. With…
Executive Viewpoints February 16
Kohl’s: Aiming To Be ‘The Most Engaging Retailer In America’
In this exclusive interview, Janet Schalk, EVP and CIO of Kohl’s, shares insights into the retailer’s latest technology…
Features February 12
What Can Stale Brands Do To See The Light Of 2020?
Here are just a few brand names the next generation of shoppers will probably not be exposed to:…
Editor's Perspective February 11
Encouraging Innovation And Organizational Change
During his tenure at Hudson’s Bay Company as SVP of Corporate Strategy, Ryan Craver helped the retailer implement…
Features February 5
74% Of Online Retailers Send Irrelevant Promotions
Despite a myriad of research studies pointing to the importance of personalization, the majority (74%) of online retailers…
News February 3Top Stories
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