Latest In: customer experience

#irce15 capital investments customer experience internet retailer Lilly Pulitzer mobile omnichannel social media Supply chain Target

Target Exec Breaks Down The Keys To Retail Success At #IRCE15

Usually at conferences such as #IRCE15, the retail executives who agree to speak tend to dance around the…

Executive Viewpoints June 3
customer experience data analysis machine learning personalization solution spotlight

WibiData Taps Machine Learning To Personalize Shopping Experiences

Providing the best consumer experience hinges entirely on knowing what the individual shopper desires out of the purchase…

News May 26
Amazon amazon prime customer experience inventory logistics news brief retail news services shipping Supply Chain Management Walmart

Walmart Tries To Take Down Amazon Prime

Walmart is challenging Amazon with a new shipping service. Although Amazon has aggregated a loyal user base for…

News May 18
ces CSAT customer experience customer satisfaction KPIs measurement nps Optimization retail experiences scoring surveys

Customer Experience Scoring: Which Route Is Best?

By Tom Martin, Glance Networks Customer experience is a phrase that is frequently tossed around. According to the…

Executive Viewpoints May 15
alibaba Alipay Browns customer experience email marketing Farfetch mobile payment Retail Recap SMB support survey Walmart

Retail Recap Of The Week

Happy Thursday, friends and followers! Another week, another list of awesome headlines from the retail world. Here’s a…

Executive Viewpoints May 14
alibaba Alipay china customer experience international expansion mobile wallet mobility news brief smartphone Walmart

Walmart To Implement Alipay In 25 Stores Across China

Walmart is aiming to accelerate growth in China by partnering with Alibaba. Through the partnership, Walmart will bring…

News May 14
cool creepy customer experience customer service dynamic pricing omnichannel personalization richrelevance

The Line Between ‘Creepy’ And ‘Cool’ Is Quite Thin

By Alicia Fiorletta, Senior Editor  When ever we cover personalization and new technology at Retail TouchPoints, we always…

Executive Viewpoints May 12
customer experience customer-centricity mobile omnichannel retail strategy shopper engagement smartphones TouchCommerce

4 Steps To Winning The Omnichannel Game

By Bernard Louvat, TouchCommerce The name of the game is omnichannel, and engaging with your customer is the…

Executive Viewpoints May 11
customer experience ERP inventory management lovesac netSuite noerr programs omnichannel pos suitecommerce instore SuiteWorld wrigleyville sports

NetSuite Launches SuiteCommerce InStore During Annual Conference

During its annual SuiteWorld conference in San Jose, Calif., NetSuite unveiled a new system designed to integrate the…

Features May 7
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank