Latest In: customer experience

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How To Attract Millennials And Keep Them Coming Back For More

By Marci Hansen, SheerID As of last year, the Millennial generation overtook the Baby Boomers as the largest…

Executive Viewpoints September 19
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Episerver Accelerates “Autonomous Personalization” With Peerius Acquisition

Digital experience provider Episerver acquired London-based Peerius, a provider of intelligent cloud-based omnichannel personalization. The acquisition adds Peerius’…

News September 1
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Urban Outfitters, Tilly’s and Follett Create Chief Digital Officer Positions

Overhauls at the C-level are becoming common occurrences within retail, with CEOs alone turning over at a 60%…

News August 17
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Pitfalls Of Success: 4 Red Flags Thrown At Uber And AirBNB

I considered myself a loyal customer of Uber…until recently. I’ve used the service in several cities with ease. But…

Editor's Perspective July 27
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Reinventing Retail: Improving The Customer Experience Through Application Intelligence

The retail industry is in the midst of digital transformation. Retailers must utilize innovative technologies in order to…

Executive Viewpoints July 26
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Ace Hardware Celebrates A Decade Of High Customer Satisfaction

For the 10th consecutive year, Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores,” according…

Features July 25
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Yankee Candle Enhances Omnichannel Customer Experience With Cloud-Based Solutions

The Yankee Candle Company has selected a range of Aptos retail solutions in the cloud — including Aptos…

News July 19
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Architecting A Converged Commerce Platform

Today’s connected consumer is accustomed to the advantages of leveraging both online and offline channels for an effortless,…

Executive Viewpoints July 19
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Travis Perkins Selects Infor To Improve Customer and Employee Experience

Travis Perkins, a UK-based retailer of building materials and home improvement tools, has partnered with cloud-based enterprise solutions…

News July 12
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