Latest In: customer experience

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Qubit Appoints New North America And Europe GMs

Data-based customer experience solution provider Qubit has appointed Gregory Symon as its new General Manager for North America. Symon…

News October 6
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To Empower Your Loyalty Program, Turn Members Into Brand Advocates

When was the last time you actually felt rewarded by a retail loyalty program? When was the last…

Executive Viewpoints September 27
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How To Use New Marketing Tools And Analytics To Boost Customer Engagement: #RSP16 On Demand

From creating an “advocate army” to maximizing the benefits of location information, retailers are finding new ways to…

News September 27
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Fostering Loyalty In The Digital Age

“Anyone can sell their product by dropping prices, but that does not breed loyalty.” ― Simon Senik Loyalty. Oxford…

Executive Viewpoints September 20
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How To Attract Millennials And Keep Them Coming Back For More

By Marci Hansen, SheerID As of last year, the Millennial generation overtook the Baby Boomers as the largest…

Executive Viewpoints September 19
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Episerver Accelerates “Autonomous Personalization” With Peerius Acquisition

Digital experience provider Episerver acquired London-based Peerius, a provider of intelligent cloud-based omnichannel personalization. The acquisition adds Peerius’…

News September 1
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Urban Outfitters, Tilly’s and Follett Create Chief Digital Officer Positions

Overhauls at the C-level are becoming common occurrences within retail, with CEOs alone turning over at a 60%…

News August 17
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Pitfalls Of Success: 4 Red Flags Thrown At Uber And AirBNB

I considered myself a loyal customer of Uber…until recently. I’ve used the service in several cities with ease. But…

Editor's Perspective July 27
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Reinventing Retail: Improving The Customer Experience Through Application Intelligence

The retail industry is in the midst of digital transformation. Retailers must utilize innovative technologies in order to…

Executive Viewpoints July 26
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