86% Of Consumers Access 5+ Support Channels In Search Of Answers
Consumers are apparently not all that eager to talk with call center agents. Those with a question or…
News November 9
Latest In: customer experience
Walmart Tests Giant BOPIS Kiosk In Arkansas Store
Walmart is testing kiosk technology in a Bentonville, Ark. store that is designed to make the buy online/pick…
News October 31
Container Store Co-Founder: 5 Ways To Make Sustainability Practical
When people think about shrinking their carbon footprint, the image that comes to mind is going “off the…
Editor's Perspective October 20Container Store Co-Founder: 5 Ways To Make Sustainability Practical
By Adam Blair, Executive Editor When people think about shrinking their carbon footprint, the image that comes to…
Executive Viewpoints October 11
How “Smart Sneakers” Are Creating A New Baseline For Customer Experience
“Smart” products are everywhere, it seems. Tennis shoes are no longer just shoes; today they track fitness levels…
Executive Viewpoints October 11
Qubit Appoints New North America And Europe GMs
Data-based customer experience solution provider Qubit has appointed Gregory Symon as its new General Manager for North America. Symon…
News October 6
To Empower Your Loyalty Program, Turn Members Into Brand Advocates
When was the last time you actually felt rewarded by a retail loyalty program? When was the last…
Executive Viewpoints September 27
How To Use New Marketing Tools And Analytics To Boost Customer Engagement: #RSP16 On Demand
From creating an “advocate army” to maximizing the benefits of location information, retailers are finding new ways to…
News September 27
Fostering Loyalty In The Digital Age
“Anyone can sell their product by dropping prices, but that does not breed loyalty.” ― Simon Senik Loyalty. Oxford…
Executive Viewpoints September 20Top Stories
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