Radial Debuts Order Management System Suite To Enhance Customer Experiences
Omnichannel commerce tech provider Radial has launched a new suite of solutions, services and partnerships designed to enable…
News January 13
Latest In: customer experience
Lee Summers Appointed CEO Of Reflect
Reflect, a digital brand media solutions provider, has appointed Lee Summers as its new CEO. Summers succeeds Bill…
News January 12
The Emergence Of The On-Demand Associate
Amazon’s impact on the retail sector has been openly top of mind for retail professionals over the past…
Executive Viewpoints January 3My Last Great Customer Experience: 5 Ways REI Is Saving The Store
By Debbie Hauss, Editor-in-Chief I just experienced my first backcountry camping trip a few months ago, and REI…
Executive Viewpoints January 3
Kohl’s, Apple Provide Best Cross-Channel Experiences
With consumers increasingly blind to which “channel” they use during their multi-touch point shopping journeys, it’s no longer…
Features December 15
How Virtual Reality Is Transforming The Retail Industry
In a world where physical and virtual environments are rapidly converging, industries are looking to find an effective…
Executive Viewpoints December 6Why I’m In Love With The Lady In The Self-Checkout Machine (And Why You Should Be Concerned)
By Dr. Dennis Rosen I have a confession. I’m in love with another woman. It’s not a secret.…
Executive Viewpoints December 58 Questions Test Retailers’ Willingness To Personalize CX
As retailer marketers struggle to build and maintain high-value relationships with customers, churn, attrition, and high opt-out rates…
News November 15Tips For Effective In-Store Marketing
By Kirk Hendrickson, EyeFaster Retailers spend millions of dollars creating in-store marketing signage and displays to help shoppers…
Executive Viewpoints November 14Top Stories
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