How Virtual Reality Is Transforming The Retail Industry
In a world where physical and virtual environments are rapidly converging, industries are looking to find an effective…
Executive Viewpoints December 6
Latest In: customer experience
Why I’m In Love With The Lady In The Self-Checkout Machine (And Why You Should Be Concerned)
By Dr. Dennis Rosen I have a confession. I’m in love with another woman. It’s not a secret.…
Executive Viewpoints December 58 Questions Test Retailers’ Willingness To Personalize CX
As retailer marketers struggle to build and maintain high-value relationships with customers, churn, attrition, and high opt-out rates…
News November 15Tips For Effective In-Store Marketing
By Kirk Hendrickson, EyeFaster Retailers spend millions of dollars creating in-store marketing signage and displays to help shoppers…
Executive Viewpoints November 14
86% Of Consumers Access 5+ Support Channels In Search Of Answers
Consumers are apparently not all that eager to talk with call center agents. Those with a question or…
News November 9Walmart Tests Giant BOPIS Kiosk In Arkansas Store
Walmart is testing kiosk technology in a Bentonville, Ark. store that is designed to make the buy online/pick…
News October 31
Container Store Co-Founder: 5 Ways To Make Sustainability Practical
When people think about shrinking their carbon footprint, the image that comes to mind is going “off the…
Editor's Perspective October 20Container Store Co-Founder: 5 Ways To Make Sustainability Practical
By Adam Blair, Executive Editor When people think about shrinking their carbon footprint, the image that comes to…
Executive Viewpoints October 11
How “Smart Sneakers” Are Creating A New Baseline For Customer Experience
“Smart” products are everywhere, it seems. Tennis shoes are no longer just shoes; today they track fitness levels…
Executive Viewpoints October 11Top Stories
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