Study: To Engage Shoppers, Invite Them Into Co-Creation Processes
With a changing landscape comes a changing shopper. It’s no longer enough for retailers to keep up with…
Features July 12
Latest In: customer experience
#RIC17 Panel: Compete To Keep Your Customer Front And Center
Recent retail headlines in the business news lately been particularly negative: bankruptcies, store closings and financial woes. Yet…
Features June 7Michaels Turns To Data-Driven Marketing To Personalize Customer Service
Specialty arts and crafts retailer Michaels Stores, Inc., has selected Acxiom, a marketing technology and services company, to…
News June 6Ace, BJ’s And QVC Are The Retail Industry’s Customer Experience Leaders
Ace Hardware, BJ’s Wholesale Club and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience…
News March 29Personas Vs. Personalization: Should Both Be Part Of Marketers’ Toolkits?
Marketers have long relied on personas to segment their customer base into manageable groups. But with consumers demanding…
Executive Viewpoints March 1
Microsoft Exec Shares 7 Tips For CX Success
Marketers are challenged with delivering an exceptional customer experience (CX). They all know and say that CX is…
Features March 1
Web And Mobile Sites Top Retail Study Areas For UX Research
As retailers aim to provide the best user experience (UX) for consumers, they are looking to their competition…
News February 28
47% Of CX Managers See Outdated Technology As Biggest Barrier
Although retailers are quick to emphasize technology’s importance in augmenting today’s customer experience, many brands are still having…
News February 78 Customer Service Trends You Need To Watch Out For In 2017
By Ashley Unitt, NewVoiceMedia The principles of customer service remain unchanged: to build good relationships with your customers…
Executive Viewpoints February 3Top Stories
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