Amidst Customer Experience Obsession, Don’t Overlook Importance Of Analytics
By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience”…
Executive Viewpoints March 2
Latest In: customer experience
A Great Customer Experience Starts With Your Employees
The retail landscape is going through massive disruption. Traditional big-box brands are closing down, while online and specialty…
Executive Viewpoints February 21The Keys To Providing Great Customer Experience: Listen And Respond Quickly To Loyalty Program Feedback
By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide…
Executive Viewpoints January 26Beacon Technology: Shining A Light On Customer Experience
By Miguel Ramos, Confirmit Retailers are facing increasing pressure to create a compelling and interactive shopping experience. The…
Executive Viewpoints November 10Texas Humor Improves Mobile App CX From Lone Star To 5 Stars
Clothing company Texas Humor, a small business that operates an e-Commerce shop selling Texas pride apparel, has selected the…
News August 3
Study: To Engage Shoppers, Invite Them Into Co-Creation Processes
With a changing landscape comes a changing shopper. It’s no longer enough for retailers to keep up with…
Features July 12
#RIC17 Panel: Compete To Keep Your Customer Front And Center
Recent retail headlines in the business news lately been particularly negative: bankruptcies, store closings and financial woes. Yet…
Features June 7Michaels Turns To Data-Driven Marketing To Personalize Customer Service
Specialty arts and crafts retailer Michaels Stores, Inc., has selected Acxiom, a marketing technology and services company, to…
News June 6Ace, BJ’s And QVC Are The Retail Industry’s Customer Experience Leaders
Ace Hardware, BJ’s Wholesale Club and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience…
News March 29Top Stories
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