Three Best Practices For Digital Customer Experience Success
Product, placement, price and promotion may have been the holy grail of marketing, but in the digital era,…
Executive Viewpoints November 26
Latest In: customer experience
Yes, Customer Experience Still Matters For Retail
The pace of change, rising consumer expectations and emerging technologies give retailers a lot to consider as they…
Executive Viewpoints November 2
How CX Will Make This Holiday Less Apocalypse And More Revival
As autumn moves into full swing, retailers work to finalize their preparations ahead of the holiday shopping surge.…
Executive Viewpoints October 29
How Pura Vida Bracelets Engage Shoppers Through The Buying Lifecycle
An end-to-end approach to customer engagement is critical for excelling in this new era of retail, which is…
Features September 25
From The Back Of The House To The Front: The Benefits Of A Single Enterprise-Grade Device For Retail Operations
From the need to adopt chip-and-PIN technology to the surge of competition from e-Commerce, the retail space has…
Executive Viewpoints September 7
Customer Service Draws 57% Of Shoppers To Traditional Retailers
Shoppers still enjoy the in-store shopping experience: 46% prefer to make purchases in a physical store, compared to…
News August 20
Creating The Ultimate Digital Customer Experience
Consumers today believe they deserve a unique, invested experience, right now. And if you can’t provide it or…
Executive Viewpoints August 15
In Today’s Commerce World, There Are Clear Winners And Losers
As physical and digital commerce converge, the brands dominating and thriving in the market are those optimally engaging…
Executive Viewpoints July 24
How To Optimize Both Ends Of The Customer Experience
“Who here is afraid of Amazon eating up their business?” the keynote speaker asked. Most of the merchants…
Executive Viewpoints June 7Top Stories
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