Smoothing The Customer Experience To Close Out The Holiday Season
Before the first leaf dropped on a cool, crisp autumn day, holiday decorations were already on display in…
Executive Viewpoints December 31
Latest In: customer experience
How APAC Retailers Can Elevate The Customer Experience
Brands arefacing more complexity than ever with the growing needs of customers and the multiplying number of sales…
Executive Viewpoints December 16SINSA Deploys Platform To Boost Inventory Control Across 65,000 SKUs
SINSA, a Nicaragua-based home improvement retailer, has implemented Oracle Retail services with the goal of enhancing customer experiences,…
News August 15Three Things Consumers Wish Were Simpler — And How Brands Can Deliver
By Shannon Andrick, Alliance Data In a world where time has become consumers’ most precious commodity and consumers…
Executive Viewpoints July 1
Enriching The Customer Experience Through Journey Mapping And Personalization
Digital technologies have given customers unprecedented power to dictate the terms of purchase, to the point that instant…
Executive Viewpoints June 18
5 CX Trends To Consider In 2019
Brands are being inundated with talk about consumers’ increasing expectations when it comes to customer experience (CX). And…
Executive Viewpoints June 14
How Does Your Customer Experience Stack Up?
If there was an award for Buzzword of the Year, Digital Transformation would obliterate the competition. It may…
Executive Viewpoints April 2
Content’s Role In The Customer Experience
Any retail marketer knows that customer experience is critical. With numerous touch points — web site, in-store, Amazon,…
Executive Viewpoints March 28
The New CX: How Technology Can Build Brand Loyalty For Retailers Of All Sizes
We all know that person who is impossible to shop for — the rare coin aficionado, the stamp…
Executive Viewpoints March 4Top Stories
Latest Podcasts
Latest Resources
