Voice Commerce: Stress Customer Value Both In-Store And At Home
For nearly a decade, the retail industry has been debating whether voice commerce is a passing buzzword or…
Features June 23
Latest In: customer experience
Let The Wait Begin: How To Improve CX In Outside Lines
With non-essential retailers weighing whether to reopen their doors, many will have to work around official occupancy limits…
Executive Viewpoints June 18
Forrester: Digital Growth, Consumer Convenience Will Drive The ‘Next Normal’
Over the past four months, retailers have been scrambling to adapt and respond to customer behaviors that have…
Features June 11
Employee And Management Upskilling Must Go Beyond New Safety Protocols
As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. And although…
Features June 4
Rethinking CX Priorities In A New Retail Landscape
With 30+ years of experience in the retail industry, including her prior position as VP of Customer Experience…
News May 8
Microsoft Stores Pivots, Gives 2,000 Brick-And-Mortar Employees Digital Access To Consumers
In the wake of COVID-19, many retail businesses focused on adapting their products and services — especially if…
Features May 8
What Does The Post-Lockdown In-Store Experience Look Like?
The COVID-19 pandemic has fundamentally altered the way we live, work and spend in ways we couldn’t have…
Executive Viewpoints May 5
Exclusive Accenture Q&A: How Retailers Can Prepare For The Long-Term Shift To Digital
Consumers’ reliance on e-Commerce as a result of social distancing and stay-at-home orders will permanently impact the commerce…
Features April 29
Why COVID-19 Is Accelerating The Decay Of The ‘Mediocre Middle’
With a retail career that spans 30 years and stints at brands including Sears and Neiman Marcus Group,…
Features April 22Top Stories
Latest Podcasts
Latest Resources
