Five KPIs That Tell you Everything About Your Returns Customer Experience
Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped…
Executive Viewpoints May 11
Latest In: customer experience
Forrester Q&A: How CMOs Can Meet Louder Demands for Localization
Consumer demands for hyper-relevant campaigns and experiences are accelerating as a result of the pandemic. It's time for…
Features April 15
Building Loyalty via Meaningful Online CX: Advice from Clarks, Frederic Fekkai and Hanna Andersson
Every retailer knows the value of a great shopping experience, but actually delivering on this promise can be…
Features March 15
Keeping up with the Customers: How Retailers are Adapting to New Shopping Behaviors
Retail success is dependent on understanding and meeting the needs of shoppers. But what happens when your customers…
Executive Viewpoints March 4
In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem
It was the kind of “-geddon” that could be seen coming from a mile away — a perfect…
Features March 2
Crocs Deploys Customer and Merchandise Solutions Chainwide
At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS,…
News February 18
As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value
Count appointment-based selling as another existing trend that was supercharged by COVID-19. Retailers such as Best Buy and…
Features February 18
e.l.f. Beauty’s Growth Formula: TikTok, Clean Products and a Clear Brand Mission
As many brands continue to “pivot” and find ways to evolve their businesses amid the chaos that is…
Features January 4
Tips on How to Master Real-Time Customer Engagement
There are moments when you glance up and notice a red-faced customer marching towards you with a look…
Executive Viewpoints December 30Top Stories
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