Latest In: customer experience

customer experience ecommerce Edible Arrangements Featured personalized recommendations Somia Farid Silber

Exclusive Q&A: How Edible Arrangements Personalizes Content and Message Cadences to Individuals’ Tastes

From double-digit sales declines in 2019 to record-breaking double-digit increases in 2020, gift company Edible Arrangements has done more…

Features December 21
clienteling customer experience ecommerce Featured Harry Rosen

Harry Rosen Goes ‘Headless’ to Support Digital Service Shift

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use…

Features December 18
customer experience CX design:retail Featured design:retail News Featured in-store technology Men's Wearhouse personalization store design

Men’s Wearhouse Chief Customer Officer: ‘Next-Gen Store Brings Our Mission to Life’

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s…

Features December 7
certified refurbished customer experience eBay ecommerce Featured Jenn Henry Up and Running program

Exclusive eBay Q&A: ‘Mindful Spending Isn’t a Trend — It’s Here to Stay’

In pursuit of its goal of becoming the leading global marketplace for buyers and sellers, eBay has been…

Features November 19
content marketing customer experience CX e-commerce Featured luxury retail

Olivela CXO: Content, Charitable Giving Keep Luxury Consumers Engaged

The luxury market has taken a significant hit as a result of the pandemic, but some brands and…

Features September 8
apple Brand Keys Brooks Brothers customer experience Customer loyalty CX Featured rule of six

Exclusive Q&A: Customer Loyalty Expert Shares New Realities For Brands

As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be…

Features August 17
covid-19 customer experience experiential marketing experiential retail Walmart

Walmart Rolls Out Drive-In Movie Experience Across 160 Parking Lots

From August 14 through October 21, Walmart will be hosting free drive-in movie theater experiences in parking lots…

News August 5
customer experience delivery fulfillment Home Depot last mile

Home Depot To Open 3 DCs In Georgia

The three distribution centers (DCs) Home Depot will open over the next 18 months in Georgia are being…

News August 5
back-to-school customer experience Deloitte Featured National Retail Federation NRF retail results shopkick shopping research

Back-To-School Spending Poised To Top $100 Billion Even Amid Disruption

The excitement that typically surrounds the back-to-school season is being replaced by stress and uncertainty. Lack of clarity…

Features July 30
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