Crocs Deploys Customer and Merchandise Solutions Chainwide
At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS,…
News February 18
Latest In: customer experience
As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value
Count appointment-based selling as another existing trend that was supercharged by COVID-19. Retailers such as Best Buy and…
Features February 18
e.l.f. Beauty’s Growth Formula: TikTok, Clean Products and a Clear Brand Mission
As many brands continue to “pivot” and find ways to evolve their businesses amid the chaos that is…
Features January 4
Tips on How to Master Real-Time Customer Engagement
There are moments when you glance up and notice a red-faced customer marching towards you with a look…
Executive Viewpoints December 30
Exclusive Q&A: How Edible Arrangements Personalizes Content and Message Cadences to Individuals’ Tastes
From double-digit sales declines in 2019 to record-breaking double-digit increases in 2020, gift company Edible Arrangements has done more…
Features December 21
Harry Rosen Goes ‘Headless’ to Support Digital Service Shift
Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use…
Features December 18
Men’s Wearhouse Chief Customer Officer: ‘Next-Gen Store Brings Our Mission to Life’
At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s…
Features December 7
Exclusive eBay Q&A: ‘Mindful Spending Isn’t a Trend — It’s Here to Stay’
In pursuit of its goal of becoming the leading global marketplace for buyers and sellers, eBay has been…
Features November 19
Olivela CXO: Content, Charitable Giving Keep Luxury Consumers Engaged
The luxury market has taken a significant hit as a result of the pandemic, but some brands and…
Features September 8Top Stories
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