Rethinking CX Priorities In A New Retail Landscape
With 30+ years of experience in the retail industry, including her prior position as VP of Customer Experience…
News May 8
Latest In: customer experience
Microsoft Stores Pivots, Gives 2,000 Brick-And-Mortar Employees Digital Access To Consumers
In the wake of COVID-19, many retail businesses focused on adapting their products and services — especially if…
Features May 8
What Does The Post-Lockdown In-Store Experience Look Like?
The COVID-19 pandemic has fundamentally altered the way we live, work and spend in ways we couldn’t have…
Executive Viewpoints May 5
Exclusive Accenture Q&A: How Retailers Can Prepare For The Long-Term Shift To Digital
Consumers’ reliance on e-Commerce as a result of social distancing and stay-at-home orders will permanently impact the commerce…
Features April 29
Why COVID-19 Is Accelerating The Decay Of The ‘Mediocre Middle’
With a retail career that spans 30 years and stints at brands including Sears and Neiman Marcus Group,…
Features April 22
The Three Pillars Of Personalization: A Cross-Functional Approach To Optimizing The Customer Experience
For years, retailers have been told how valuable personalization can be for their business. In fact, brands have…
Executive Viewpoints April 8
How Barnes & Noble College Connects To Gen Z: Community And Curated Experiences
Marketing’s impact now extends across all channels a shopper uses to get information and complete purchases. That’s why…
Features April 7
5 Ways Burrow Applies Customer-Driven Innovation To Furniture Retailing
The direct-to-consumer (DTC) home furniture market is experiencing significant growth and evolution, with digital-first brands acquiring more wallet…
Features April 3
International Women’s Day Messaging: Avoid A Backlash Against ‘Pinkwashing’ And Pandering
Celebrated on March 8 every year, International Women’s Day is dedicated to honoring women’s achievements throughout history, and…
Features March 26Top Stories
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