AI – Customer Experience Friend Or Foe?
The idea of using artificial intelligence in customer service is nothing new. Up until recently, though, it either…
Executive Viewpoints April 18
Latest In: customer experience
Prevention Is More Than Just Security – Here’s How It Helps Retailers Get And Keep Customers
By Rafael Lourenco, ClearSale E-Commerce retailers know that screening transactions for fraud is critical to preventing losses. What…
Executive Viewpoints April 16Cashierless Retail: Great In Theory, But Still Shaky In Practice
By Glenn Taylor, Senior Editor The Amazon Go convenience store opening in January 2018 shed light on the…
Executive Viewpoints March 6
How Data Virtualization Is Helping Retailers Revitalize The Customer Experience
For the last two decades, retailers have been challenged to meet the needs of increasingly fickle consumers. Thanks…
Executive Viewpoints March 6Amidst Customer Experience Obsession, Don’t Overlook Importance Of Analytics
By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience”…
Executive Viewpoints March 2
A Great Customer Experience Starts With Your Employees
The retail landscape is going through massive disruption. Traditional big-box brands are closing down, while online and specialty…
Executive Viewpoints February 21The Keys To Providing Great Customer Experience: Listen And Respond Quickly To Loyalty Program Feedback
By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide…
Executive Viewpoints January 26Beacon Technology: Shining A Light On Customer Experience
By Miguel Ramos, Confirmit Retailers are facing increasing pressure to create a compelling and interactive shopping experience. The…
Executive Viewpoints November 10Texas Humor Improves Mobile App CX From Lone Star To 5 Stars
Clothing company Texas Humor, a small business that operates an e-Commerce shop selling Texas pride apparel, has selected the…
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