The 3 Basics Of Customer Service We’re Probably Not Getting Right
By Debbie Hauss, Editor-in-Chief Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze,…
Executive Viewpoints March 29
Latest In: customer experience
What Retailers Can Learn From Netflix In 5 Easy Lessons
Since its inception in 1997, Netflix has implemented a number of disruptive business practices and innovative approaches to…
Features March 29How To Use Human Data And Reciprocity Of Value For CX Innovation
By Ernan Roman, ERDM “Just 5% of brand marketers think they are doing an excellent job at making…
Executive Viewpoints March 14How To Choose The Right Payment Technology
By Alon Feit, Splitit Over the last several years, the introduction of new payment solutions has risen dramatically,…
Executive Viewpoints January 29
In 2016, Mobile Will Make Or Break The Customer Experience
In 2016, retail store associates need to know their customers’ preferences to deliver the best service and experience…
Executive Viewpoints January 20
How To Gain Customer Loyalty In Retail Banking: Customer Experience 2.0
For the past several years the term ‘Customer loyalty’ has become a real trend in almost all spheres…
Executive Viewpoints January 12
Four Ways To Improve The Customer Experience In 2016
The customer experience has evolved into a major differentiator in today’s marketplace. Not only can it inaugurate customer…
Executive Viewpoints January 5
Creating That Magic Moment Through Customer Experience
Do you feel special when a company where you’ve just shopped sends you a personalized email, thanking you…
Executive Viewpoints December 8UK Home Improvement Retailer Upgrades Omnichannel Customer Experience
Wickes, a 256-store UK home improvement retailer, will upgrade both in-store and omnichannel customer interactions with a chainwide…
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