5 Ways To Use Context To Drive Personalization
In the increasingly competitive retail e-Commerce battlefield, shoppers are truly demanding a more personalized experience and retailers are…
Executive Viewpoints May 3
Latest In: customer experience
A Shifting Retail Landscape: A Closer Look At Sports Authority
With Sports Authority adding itself to the list of distressed retailers joining the order of bankruptcy, it is…
Executive Viewpoints May 3Customer Experience Doesn’t Stop At The Storefront
By Steve Dille, SparkPost Step into my time machine, won’t you? I’m setting the dial for November 5,…
Executive Viewpoints April 224 Ways To Improve The Cross-Channel Customer Experience
By Kali Kasprzyk, Echidna Google the phrase omnichannel for retail. The articles on this topic and stats around…
Executive Viewpoints April 18The New Retail Metric For Success
By David Morin, Prism For the better part of the last several decades, ‘sales per square foot’ has…
Executive Viewpoints April 15The 3 Basics Of Customer Service We’re Probably Not Getting Right
By Debbie Hauss, Editor-in-Chief Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze,…
Executive Viewpoints March 29
What Retailers Can Learn From Netflix In 5 Easy Lessons
Since its inception in 1997, Netflix has implemented a number of disruptive business practices and innovative approaches to…
Features March 29How To Use Human Data And Reciprocity Of Value For CX Innovation
By Ernan Roman, ERDM “Just 5% of brand marketers think they are doing an excellent job at making…
Executive Viewpoints March 14How To Choose The Right Payment Technology
By Alon Feit, Splitit Over the last several years, the introduction of new payment solutions has risen dramatically,…
Executive Viewpoints January 29Top Stories
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