Latest In: customer experience management

Walgreens Debuts Chief Customer Officer Role

Walgreens Boots Alliance (WBA) has made a series of new executive appointments that include the creation of the role of Chief Customer Officer for Walgreens, responsible…

News August 31

Ferragamo Aims to ‘Strengthen its Bond’ with Customers Through New CX Platform

Italian luxury brand Salvatore Ferragamo has partnered with Medallia to improve the customer experience across its international network…

News March 26

Customer Experience Management Solution Provider Raises $16.3 Million

MomentFeed, which provides mobile customer experience management solutions for multi-location brands, has raised $16.3 million in a new…

News February 23

The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer

In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…

June 1

Clutch Acquires Persio And Secures Funding

Customer management and marketing analytics company Clutch has bought Persio in a deal designed to add new mobile…

News January 12

The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline

It’s a tradition. With the crucial holiday shopping season in full swing, retailers raise armies of customer service…

Executive Viewpoints December 15

SDL: 80% Of Retailers To Increase CX Budget In 2015

With a multitude of sales channels available, customers go into the purchasing process with high expectations. Retailers are…

News February 20

Tommy Bahama Collects Real-Time Feedback With Medallia

In today’s competitive, omnichannel marketplace, the customer is always right. So what better way for retailers to ensure…

Features July 11

EPiServer Commerce Combines Content Optimization With Customer Experience Management

The purchasing process begins long before the customer sets foot in a store — usually on a search…

News March 24

CXPA Launches New Certification Program

The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced plans to launch a Certified Customer Experience…

News May 28