Kodak Gallery Ups Web Site Satisfaction By 30% With iPerceptions VoC Analytics
Kodak Gallery improved web site satisfaction by 30% and raised its Net Promoter Score (NPS) by 57% year-over-year…
News March 27
Latest In: customer engagement
BIGinsight Report Shows Nordstrom Shoppers Engaging Via Mobile
While retailers implement mobile into their customer engagement strategies, many consumers still are adjusting to their mobile devices…
News March 215 Digital Tools To Boost Your Brand In 2012 [Infographic]
Today’s savvy shoppers have access to a variety of digital shopping tools including digital coupons, Facebook storefronts, gamification…
Executive Viewpoints March 20Upcoming Webinar Spotlights Social Commerce Best Practices
Many retailers are struggling to crack the code on developing optimal customer engagement strategies via social networking sites…
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Executive Viewpoints March 15Subway To Extend Digital Signage Program Worldwide
In an effort to increase customer engagement and awareness of new products and offerings, SUBWAY has extended its…
News March 8Social And Mobile Come To The Forefront Of Customer Experience Management
Customers can formulate their purchasing decisions long before coming in direct contact with a brand by researching feedback…
Features March 57 Steps To Keeping Customers Captivated With Mobile Apps
With the continued rise of smartphones, most retailers are looking for ways to open and realize the full…
News February 21Monthly Report Highlights Consumer Buying Patterns, Walmart Voted Best Place To Shop
As the U.S. unemployment rate continues to decline, consumers are less concerned with the job market compared to…
Features February 20Top Stories
