Latest In: customer engagement

Omnichannel Loyalty in Practice: How Retailers Can Maximize Brand Allegiance Among Customers

Let’s face it: the retail industry’s first-to-market acknowledgement of the world becoming an ongoing 24/7/365 omnichannel experience has…

BabyAge.com Increases Conversions 614% With Social Q&A

User-generated content, such as ratings and reviews, allow consumers to share insights and opinions on products, brands and…

Charley’s Grilled Subs — a restaurant chain specializing in cheese steak sandwiches — has successfully increased engagement among…

Pieroguys Pierogies Leverages Analytics To Personalize Offers

To harness the power of personalization and retain a loyal customer base, Pieroguys Pierogies has partnered with Affinity…

Incorporating Better Customer Service Into Social Communciation

As more consumers shift their brand engagement to social media sites such as Facebook and Twitter, the concepts…

Holiday Shopping: A Wise Woman Saves With Mobile “Weapon” By Fatima D. Lora, Assistant Editor Normal 0 false…

Email Remarketing Tackles Shopping Cart Abandonment

Approximately 80% of online shoppers have placed items in their digital shopping carts then left the sites without…

Sports Unlimited Increases Average Order Value With Online Video Marketing

A growing number of eTailers are using video marketing to attract and inform shoppers, but  producing videos for…

J.C. Penney CEO Unveils New Store Concept, Shares Customer Feedback

As more retailers lean on e-Commerce to increase sales, J.C. Penney (JCP) is transforming physical stores by including…