Latest In: customer engagement

Moxie Live Chat Extends Customer Service Across Devices

While shopping online, consumers sometimes need one-on-one assistance from service agents. Live chat enables these consumers to communicate…

Charlotte Russe Increases Instagram Click-Throughs With Like2Buy

Millennials are highly social and have an innate desire to stay connected. Many of these young consumers rely…

Belk Spreads Holiday Cheer With Santa Baby Sweepstakes

Consumers use a variety of tools and channels to research, browse and buy. To drive engagement and sales…

Target went viral at the start of the holiday season, and it wasn’t for anything the retailer did…

QVC Exec Shares Digital Commerce Trends, Lessons Learned

Throughout its extensive history, QVC has focused on remaining relevant to consumers by tailoring marketing and commerce strategies…

The RealReal Sees 158% YOY Increase In Thanksgiving Weekend Sales

The holiday season is a key selling period for retailers across all sizes and segments. A key trend…

SHOPBEAM Helps Bridge The Gap Between Content And Commerce

By Alicia Fiorletta, Senior Editor  We’ve been hearing a lot about the convergence of content and commerce as…

MasterCraft Boosts Shopper And Partner Engagement With Video

Consumers spend an average of 79 days gathering information before making a major purchase, according to GE Capital…

Have You Ever Switched After A Bad Retail Experience? The RTP Editors Spill

Recently on the RTP blog, we outlined the bottom-line impact of poor customer service. An increasing number of consumers are…