Aberdeen Group Best-in-class strategies to overcome disconnected customer experience customer data customer experience mid-market retail Retail TouchPoints store operations
More mid-market retailers are embracing cross-channel strategies in order to compete in an increasingly challenging marketplace. Almost one…
Features
March 11
CampSaver.com case study customer data daily news email marketing Listrak personalization Retail TouchPoints shopper engagement shopping cart abandonment
Despite the rise of mobile and social media marketing, email still plays a pivotal role in retailers’ cross-channel…
News
December 5
A Tale of Two Merchants: The Fourth Annual Survey of Level 4 Merchant PCI Compliance Trends customer data e-commerce PCI compliance retail Retail TouchPoints Verizon Visa
Only 50% of small merchants have validated their PCI compliance, according to a recent survey of 600 Level…
Features
November 12
Completing The Cross-Channel Challenge cross-channel customer data Debbie Hauss retail Retail TouchPoints shopper engagement survey data
Most retailers are realizing that their cross-channel customers are more profitable than their single-channel customers. Armed with that…
News
October 9
A.T. Kearney Aberdeen Group best buy Bob Willett Christina Heggie Christopher Krywulak connected consumer connected consumer series consumers customer data customer engagement customer experience Customer loyalty customer satisfaction customer service Facebook Forrester Research Gary Schwartz Google Impact Mobile in-store experience iQmetrix Jump.ca Katalyst Group Kevin Permenter Kris Parker loyalty programs Mary Anna Gunn merchandising merchandising decisions mobile mobile app mobile technology Motion Computing National Retail Federation NRF12 online experience personalized offers Pinterest Retail Systems Research Retail TouchPoints RSR Research Scott Knaul social media social shopper Steve Rowen store variability Tesco user friendly workforce management
Retail TouchPoints recently completed its eight-part webinar series covering the most challenging issues on retailers’ minds and in…
News
July 3
calls to action cross-channel marketing customer data data e-commerce email knotice search web site
Creating a consistent brand experience is key to successful marketing campaigns for multichannel retailers. However, personalization is playing…
News
June 13
Business Analytics customer data customer engagement Customer loyalty e-commerce ecommerce F-Commerce Facebook Forrester Research knotice Patti Renner retail Retail TouchPoints smartphones social commerce
Now that Q1 2012 is just about behind us, I’d like to review where I see marketers evolving…
Executive Viewpoints
April 30
cross channel strategies customer data data security Security Standards Council
Compliance with the Payment Card Industry (PCI) Security Standards Council is an immediate and costly focus for many…
Executive Viewpoints
June 16
customer data educate employees holiday tips IT store operations
By Brian Lapidus, Chief Operating Officer, Kroll Fraud Solutions To prepare for the 2009 holiday shopping season, retailers…
News
December 8