Have Returns Policies Become Too Customer-Friendly?
Omnichannel retailers in heated competition with Amazon have loosened many of the traditional restrictions on product returns, from…
Executive Viewpoints June 22
Latest In: customer-centric
Webinar: Scentiments.com CEO Shares Insights On Customer-Centric Marketing
Customer-centric marketing is critical for retailers in search of new ways to engage with today’s savvy consumers. Every…
News June 25Retailers, Analysts And Solution Providers Share Social Media Analytics Best Practices
This is Part V and the final installment of Retail TouchPoints’ multi-part feature exploring trends and developments in…
News July 9
Sponsored
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Cross-Channel Dialogue Enhances Customer Loyalty
Shoppers are using multiple channels to research product information and collect reviews before completing a purchase. Noting this…
News August 17Walmart & Costco Lead Loyalty Pack In Colloquy’s 2010 Retail Loyalty Index
Customers claim the highest loyalty to Walmart in many of the grocery, personal care and department store regional…
News April 15Top Stories
Latest Podcasts
Latest Resources
