Crisis Management Lessons Learned From Starbucks
There are no shortages of public relations disasters among retail brands. Whether a crisis is caused by social…
Executive Viewpoints November 19
Latest In: crisis management
Was Urban Outfitters’ Apology For Kent State Sweatshirt Enough?
Urban Outfitters is in the headlines again for a fashion faux pas. The retailer targeting young consumers has…
Executive Viewpoints September 247 Strategies To Prepare & Prosper In A Global Social Crisis
By Malcolm DeLeo, Chief Evangelist, NetBase As carefully as you may have built and managed your brand reputation,…
Executive Viewpoints September 20
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
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