By Rama Ramakrishnan, CEO, CQuotient The word “omnichannel” might be the most dominant word in retail in 2013.…
Executive Viewpoints December 16Over the past few years, the retail industry has been inundated with buzzwords like “cross-channel,” “multichannel” and “omnichannel,”…
Executive Viewpoints September 9During the holiday season, the average consumer receives about 38 promotional emails from retailers each week, according to…
Executive Viewpoints March 11
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
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