For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has…
Executive Viewpoints July 6Responding to increases in COVID-19 cases in multiple regions, Apple will close 30 additional U.S. stores, bringing its…
News July 2
Salesfloor, a mobile application platform designed for store associates, has launched a new product bundle designed to assist…
News July 2
When COVID-19’s stay-at-home orders halted most physical retail and boosted e-Commerce, it wasn’t just the brick-and-mortar retailers that…
Features July 2Frontline employees who worked for Amazon for the entire month of June are being rewarded with one-time bonuses…
News July 1
Macy’s reported a net loss of nearly $3.6 billion during Q1 2020 as its revenue, hit by extended…
News July 1Nike is planning phased job cuts that are expected to begin in late July and last through the…
News June 30Lowe’s will pay its frontline employees an additional $100 million in bonuses, bringing the retailer’s total commitment to…
News June 29
Direct-to-consumer (DTC) brands have fared well during the COVID-19 crisis, and that trend will likely continue, at least…
Features June 29
