#RIC19 Showcases Innovative Technology Solutions
The 20 sponsors of the 2019 Retail Innovation Conference offer services and solutions designed to address retailers’ biggest…
Features May 16
Latest In: Conversocial
Get Rid Of ‘Noreply@’ Emails And Have Real Conversations With Your Customers
I used to have a recurring argument with my dad. If I hadn’t phoned him for a couple…
Executive Viewpoints April 8
Conversocial Acquires Chatbot Platform
Conversocial, a digital customer experience platform, is acquiring Assist, an enterprise chatbot platform, to improve its ability to…
News March 19
Sponsored
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Retailers Increase Investment In Social Customer Service
Billions of consumers worldwide are tapping into Facebook, Twitter, Pinterest and other social networks on a daily basis.…
Features August 6JackThreads Weaves Social Media Into Customer Service Strategy
Retailers typically use feedback from surveys and email questionnaires to gauge consumer sentiment. But as consumers continue to…
News September 6Top Stories
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