Qualtrics Enhances CX, Personalization Capabilities with $1.1B Clarabridge Acquisition
Qualtrics International will acquire Clarabridge for $1.125 billion in stock. Clarabridge offers an AI-powered platform that helps companies…
News August 9
Latest In: Clarabridge
NPS Is Not The Answer To Understanding Your Customers. Here’s What You Can Do Instead
Executives have long been convinced that Net Promoter Score (NPS) is the gold standard when it comes to…
Executive Viewpoints January 23Lessons From The Back-To-School Season That You Can Apply To The Holiday Season
By Alicia Fiorletta, Senior Editor I always find the back-to-school season to be an interesting time for retail.…
Executive Viewpoints October 7
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
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