Army & Air Force Exchange Deploys AI-Powered Customer Service Chatbot
The Army & Air Force Exchange Service (AAFES), a retailer serving American soldiers, airmen, guardians and their families,…
News December 17
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Best Buy Adds Generative AI to its Customer Service Toolkit
Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service…
News April 9
Best Buy to Add 1,000 New Tech Employees to Support CX Innovation
Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon…
News February 3
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
AI-Powered Chatbots: How the Pandemic Fueled Innovation
There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved…
Executive Viewpoints October 29
David’s Bridal Implements Chatbot to Improve Messaging Traffic Management
David’s Bridal has launched a messaging-powered experience for customers led by concierge bot “Zoey.” The chatbot, which is…
News November 13TechStyle Enhances Communication And Personalization With Cloud Platform
TechStyle Fashion Group has deployed the Genesys Cloud at 11 of its locations around the world to enhance…
News November 14
Conversocial Acquires Chatbot Platform
Conversocial, a digital customer experience platform, is acquiring Assist, an enterprise chatbot platform, to improve its ability to…
News March 19
Saks Fifth Avenue Targets Facebook Shoppers With Holiday Gift Guide Chatbot
For the second year in a row, Saks Fifth Avenue launched a Holiday Gift Guide chatbot on Facebook…
News December 21
Chatbot, Please Expedite My Shipping
In the world of online shopping, things are specifically tailored to appease the customer and ensure efficiency —…
Executive Viewpoints November 21Top Stories
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