Realistic Showrooms and Associate-Powered Chat Bring BoConcept’s Physical Store Online
Ecommerce presents a unique challenge for BoConcept due to the retailer’s focus on a modular product portfolio —…
Features February 1
Latest In: associates
Are Your Frontline Workers Equipped for Holiday Order Fulfillment?
It’s no secret that ecommerce has been changing retail operations for years now — decades, really. Consumers can…
Executive Viewpoints December 4
NRF Foundation Adds Two Credentials to Enhance COVID-19 Safety
The NRF Foundation has launched two new credentials in its RISE Up program in response to the coronavirus…
News October 15
Kronos Debuts InTouch DX To Offer Associates Personalized Schedule Information
Kronos has launched Kronos InTouch DX, an intelligent time clock designed to streamline operations for both associates and…
News January 8
Exclusive Q&A: Why The Modern Workforce Needs Coaches, Not Bosses
Retaining today’s retail associates requires giving them a reason to stay, which calls for a manager who does…
News September 5H&M Boosts Micro-Influencer Marketing With Employee Ambassadors
H&M has launched an employee ambassador program, H&M Insiders, to build on its external influencer program. Each H&M…
News August 23Amazon Pledges $700 Million For Training To Meet Demand For Skilled Jobs
Amazon will invest more than $700 million for training 100,000 employees in its corporate offices, tech hubs, fulfillment centers,…
News July 11
Study: 73% Of Shoppers Spend More In Response To Good Customer Service
Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact:…
News April 29
At Half Price Books, Empowered Associates Create Curated, Store-Specific Assortments
While most physical booksellers are contracting and consolidating, Half Price Books has been slowly and steadily growing. Multiple…
News April 19Top Stories
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